Solea raises $10M to do the office work for pest control companiesRead the announcementRead more

Routine calls handled. You take the rest.

The AI voice agent books and reschedules day and night. What it can't finish comes to you with the request, a callback number and the transcript. Texts and email share one inbox.

Request a demo Read the Pest Tech Hawaii story
~917calls answered by the AI voice agent each month at Pest Tech HawaiiPest Tech Hawaii · case study
A customer service rep smiling on a call at her desk, wearing a headset
Pest control companies that run on Solea
Pest Tech Hawaii
Switched fromServSuite
Able Pest Management
Switched fromFieldRoutes
Horizon Pest Control
Switched fromFieldRoutes
Aloha Termite & Pest Control
Switched fromFieldRoutes
Compass Pest Management
Switched fromPestPac
Bug Boys
Switched fromPestPac

The job today

Sound familiar?

“The phone never stops, and most of it is scheduling.”

Every 'can you move me to Thursday' call is time you're not spending on the customer who's upset or ready to buy.

“Every morning starts with last night's voicemails.”

By the time you call back, some of those callers have already booked with whoever picked up.

“I'm clicking through screens while the caller waits.”

Their last visit, their notes and the email they sent all live in different places, so calls run long and details get missed.

What changes

What changes at the front desk

AI Voice & inbox

The AI takes the routine calls, day and night

It books, reschedules, cancels and answers questions about past and upcoming visits. Your office decides which of those it handles and which go straight to a person.

  • Choose per action: agent handles it or notifies a person
  • Transfers to your number, in or after office hours
  • Summary, transcript and recording on every call
Solea app · demo data

Customer management

The whole account in front of you mid-call

Find the customer by name, phone, email, address or account number. Calls, texts, emails and notifications sit on each property's timeline, beside the next visit.

  • Search by name, phone, email, address or account number
  • Calls show the AI's summary and how long they ran
  • Turn a call or text into a task linked to it
Solea app · demo data

Scheduling & dispatch

Offer the best slot, not the first open one

Booking offers the best slots for the customer's location, the techs' routes and their preferences, with the drive time each one adds. Book from the account or a text thread.

  • Drive time added, shown on every open slot
  • Preferred, required and blocked days flagged
  • Book from the Inbox without leaving the thread
Solea app · demo data

A day with Solea

A day on the phones with Solea

  1. 7:45 AM

    Last night's calls are already handled

    Call History shows what the agent booked, rescheduled or escalated after close. You start with two callbacks, not a voicemail pile.

  2. 9:00 AM

    Callbacks with the story already told

    Each hand-off comes with the caller's number, a summary and the transcript. You call back knowing what they need.

  3. 11:30 AM

    A text about a gate code

    It lands in the Inbox matched to the account. You check the upcoming visit and add a task without leaving the thread.

  4. 2:00 PM

    A cancellation comes to you, not the AI

    Your office set cancellations to notify a person. You get the details and the chance to keep the customer.

  5. 5:00 PM

    The office closes. The line stays open.

    The agent picks up with your after-hours greeting and new texts get your auto-reply. Tomorrow starts with what it booked.

What stays yours

Upset customers, cancellations worth saving, billing questions, commercial accounts and anything that needs judgment. Your office decides which calls the agent takes, and you can read every call it handled.

Results

Every call answered at Pest Tech Hawaii

~917calls answered by the AI voice agent each monthPest Tech Hawaii · case study
~$66Ka year recovered from after-hours calls that used to reach voicemailPest Tech Hawaii · case study
—CSR time spent on routine calls, before and afterNo customer number yet
Ian Mateo
“And the voice agent is amazing. I can't tell you how much stress it's saved us.”
Ian Mateo · President, Pest Tech Hawaii

The rest of the office

Solea for everyone in the office

Every role works from the same live customer record, so nothing gets typed twice or lost between desks.

Owners

Grow without adding office staff

See the page

Office managers

One system the whole office runs on

See the page

Schedulers & dispatchers

Routes build themselves around drive time

See the page

Technicians

Their day, notes and history on one screen

See the page

Sales reps

Proposals and contracts signed on the spot

See the page

Billing & accounting

Payments and past-dues that chase themselves

See the page
Features on this pageAI Voice & inboxCustomer managementScheduling & dispatchBilling & payments

FAQ

Questions CSRs ask first

You’ll talk to people who know how a pest control office actually runs.

Talk to us

It takes the repetitive calls: bookings, reschedules, appointment questions and calls after close. Your office sets what it may do and what goes to a person, so upset customers, cancellations and anything unusual can still come straight to you.

Routing rules decide. The agent can transfer the call to your number, with separate rules for office hours and after hours, or email your team the caller's details, a summary and the transcript.

Each call lists what the agent did, like a booked visit or a note added, next to the summary, transcript and recording. Its bookings are normal appointments, so you open one from the call and reschedule or cancel it like any other.

No. Texts and email come into one shared Inbox, matched to the account, and your team replies. While the office is closed, new messages can get an automatic reply that you write.

Search by name, phone number, email, address or account number. The account shows the next visit, plan, preferences like call ahead and open tasks, and each property's calls, texts and emails sit on one timeline.

A pest control company office after closing time, one room still lit

Spend your day on the calls that need you.Solea takes the routine ones.

See the AI voice agent book one call and hand off another, and what your screen looks like, in a live walkthrough.

Request a demo Read customer stories
OvernightSun 6 PM to Mon 7 AM
Handled while the office was closed
Calls answered149 booked
Texts and emails11auto-replied
Payments collected$2,8607 invoices
Monday's routes38 stopsbuilt at 3:00 AM
Booked9:14 PM · Ant treatment, Thu 10:30 AM