Customer storyServSuite→Solea How Pest Tech Hawaii, a family-owned pest and termite company in Honolulu, moved its office onto Solea, cut its windshield time in half, answered every call and started getting paid the same day.
2:55 Before Solea
Routing was manual. An office manager sequenced work orders by hand every morning, and technicians averaged about four stops a route with roughly 24 minutes of driving between each one.
Most of the working day went to getting to the work rather than doing it. Adding volume meant adding trucks, because the schedule itself had no more room in it.
Calls that came in after hours reached voicemail, so jobs that were ready to book went cold overnight. Collections trailed the work: only 11% of invoices were paid the day the job was finished.
None of this was for lack of software. Pest Tech Hawaii had run PestPac, FieldRoutes and ServSuite. Each one stored the work. None of them did it.
“They were okay. We needed more. I needed a system that worked for me, not me having to work for it.”
Ian MateoPresident, Pest Tech Hawaii
The switch
What made Ian comfortable leaving ServSuite was the team. Solea’s people ran the migration from Pest Tech Hawaii’s own office and got the data right before anything switched over.
“I’ve been through four major migrations in my career, and nobody’s done a migration like Solea.”
Ian MateoPresident, Pest Tech Hawaii · switched from ServSuiteThe decision came down to the people, and how much they cared about getting the process right.
“Talking to them and how passionate they were about the process made me feel like they were going to take care of me during the migration, and I wasn’t wrong.”Ian Mateo
Solea came out and did the migration in Pest Tech Hawaii’s office. Ian watched one of Solea’s engineers at work on his data in the background.
The team made sure the data was right before Pest Tech Hawaii switched over for good, not after.
Scheduling, invoices and certificates the office used to trigger by hand now happen on their own.
“Things that we’ve done manually for a decade have changed. It just happens automatically now.”Ian Mateo
What changed
Routing, the phones and collections used to take the office’s whole day. Now they run on their own, and the office steps in when it needs to.
Routes rebuild themselves around drive time instead of an office manager sequencing work orders by hand each morning. The system offers the best dates that fit, weeks out.
“Scheduling has been the bane of my existence since we started.”Ian Mateo
Every call is picked up, booked and rescheduled without a person, so jobs that are ready to book no longer go cold overnight. The office gets the details of every after-hours caller.
“The voice agent is amazing. I can’t tell you how much stress it’s saved us.”Ian Mateo
Invoices go out the moment a job is complete and follow up on themselves, instead of trailing the work by weeks.
“I don’t want to have to tell my system to do things like send out invoices. I want a system that just sends the bill out because somebody owes us money.”Ian Mateo
“Solea cut our drive time in half, answers every call around the clock, and we’re getting paid the same day instead of waiting weeks.”
Results
“The staff loves it. Some of those small tasks that they oftentimes forget to do is now automated.”
Ian MateoPresident, Pest Tech HawaiiMore customer stories
The 9 PM ant call gets answered and put on Thursday’s route. Nobody has to pick up the phone, find a slot, drag jobs between routes or build the invoice.
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