Answer every call, day and night
The AI voice agent picks up 24/7 in your office’s name, with its own after-hours greeting if you want one.
Every call answered and booked, day and night
The AI voice agent answers 24/7 and books straight onto the live schedule. Texts and email land in one shared inbox, and anything tricky goes to your team.
~917 callsanswered by the AI voice agent each month at Pest Tech HawaiiPest Tech Hawaii · case study
Call · Kealoha ResidenceInbound · 9:14 PM · 3:12
SummaryAnts back under the kitchen door, wants a visit this week
AppointmentAnt treatment · Thu, Sep 24 · 10:30 AM
BookedAppointment noteCall ahead before arriving
AddedHanded to officeNot needed
Transcript and recording saved on the call, linked to the accountPest control companies that run on SoleaBuilt for mid-market and enterprise operators, from 5 technicians to multi-branch.
Switched fromServSuite
Switched fromFieldRoutes
Switched fromFieldRoutes
Switched fromFieldRoutes
Switched fromPestPac
Switched fromPestPac
What it handles
Every call answered, every job booked
Book and reschedule on the call
It checks the live schedule, offers open slots and writes the booking, change or note onto the account.
Hand hard calls to a person
Routing rules transfer callers to your number, or email the office a summary, transcript and callback number.
Keep texts and email together
Two-way texts and email sit in one shared inbox, matched to the right account by phone and email.
How it works
From ring to booked in one call
- 1Tell it how your office works
Set its name, voice, languages and greeting, then add business knowledge and which services it may book.
- 2It answers and does the work
The agent verifies the caller, checks the schedule, and books, reschedules, cancels or adds notes on the account.
- 3Your team sees every call
Each call gets a summary, transcript and list of actions. Anything it couldn’t finish comes to your team.
Voice AI/Calls
Search callsTodayAll outcomes
Kealoha Residence9:14 PM
Ant treatment
BookedBaker Residence8:52 PM
Reschedule service
RescheduledNakamura Dental7:40 PM
Termite inspection quote
BookedSilva Residence6:18 PM
Billing question
AnsweredAla Moana Suites5:47 PM
Bed bug treatment
Handed offKealoha Residence Booked
SummaryAnts are back under the kitchen door. Existing quarterly customer wants a visit this week and asked for a call before arrival.
Caller
Hi, the ants are back in the kitchen. Can someone come out this week?
Solea AII can do Thursday between 10:30 and 11:30 AM with Tyler, your usual technician. Does that work?
CallerPerfect. Can he call before he comes?
Ant treatment bookedThu, Sep 24 · 10:30 AM · Tyler
BookedAppointment note addedCall ahead before arriving
AddedSolea app · demo data
You stay in control
Your office sets what the agent may book, when it transfers to a person and who gets notified, and every call it takes is logged with a transcript your team can review.
What’s included
Handles the routine, hands off the rest
After-hours greeting
A separate intro message and behaviour for office hours and after hours.
Booking rules per service
Choose which service types and plans it may book, with a cap on added travel time.
Transfers and escalation
Routing rules transfer callers to a phone number; the office gets the summary by email.
English and Spanish
The agent can take calls in English, Spanish or both.
New and existing callers
Recognizes customers by phone number, or by name and address, and books first-time callers too.
One shared inbox
Two-way texts and email in one inbox, filtered by channel and status, with booking right from the thread.
Results
What 24/7 answering did at Pest Tech Hawaii
~917calls answered by AI each month, 24/7Pest Tech Hawaii case study
$514Knew revenue booked by the AI agent in a yearsolea.ai/features
~$66Kafter-hours revenue recovered a yearPest Tech Hawaii case study
One system
Works with the rest of Solea
Every part of Solea works from the same live customer record, so nothing is typed twice.
Switching
Switching is the scary part. We made it the easy part.
Your history comes with you, your office practices on a working account first, and a named person stays with you from start to finish.
Talk to us about switching- 01Customers, properties, service history, plans and open balances come over with you.
- 02The agent’s greeting, rules and knowledge are set before live calls.
- 03A named person stays with you until the office is comfortable.
“I’ve been through four major migrations in my career, and nobody’s done a migration like Solea.”
FAQ
Questions offices ask before switching
You’ll talk to people who know how a pest control office actually runs.
Talk to usYou do. The office sets its greeting, business knowledge, which services it may book and when it transfers to a person. Every call is logged with a summary and transcript.
The agent answers them like any other call, with its own after-hours greeting if you want one. It books, reschedules or adds notes. Anything it can’t finish follows your after-hours rules: a transfer to an on-call number, or an email to your team.
It takes the routine calls around the clock: booking, rescheduling, appointment questions and bookings for first-time callers. At Pest Tech Hawaii it answers about 917 calls a month. Your team keeps the calls that need a person.
Your office texts from its own number, which Solea support sets up for you. How your current phone numbers move or forward to Solea is planned with you during setup. To confirm
You pick the agent’s name, voice, languages and greeting. Callers who ask for a person are transferred under your routing rules, and those requests are tracked on the Voice AI dashboard.
Stop sending after-hours calls to voicemail.Let Solea pick up.
See the AI voice agent answer, book and hand off calls in a live walkthrough.
OvernightSun 6 PM to Mon 7 AMHandled while the office was closed
Calls answered149 booked
Texts and emails11auto-replied
Payments collected$2,8607 invoices
Monday's routes38 stopsbuilt at 3:00 AM
Booked9:14 PM · Ant treatment, Thu 10:30 AM