How a PCT Top 100 company runs its office on Solea AI.
Horizon Pest Control is a 56-year-old family company with about 40 technicians across New Jersey and New York. In May 2026, in the middle of its busiest season, Horizon moved from FieldRoutes to Solea. Here is how its office and technicians use Solea every day, in their own words and numbers.
-18%drive time per stop20m 41s → 17m 2s, May to August 2026
60%+less phone intake for the officeThe AI voice agent answers and books residential calls
Up to 20 hrsa week of route building, now done by SoleaCSRs used to spend 10 to 20 hours a week filling routes
How Horizon runs on Solea today
One system, from the first call to the KPI report.
Four jobs that used to fill the office’s day, and how Solea does them at Horizon now. The screens show Solea with demo data, not Horizon’s account.
01Calls
A call comes in. The AI voice agent answers and books it.
Solea’s AI voice agent answers Horizon’s residential calls, day and night. It books, reschedules and cancels appointments right in Solea instead of taking a message, and hands the call to a person when the caller needs one.
Before, callers left voicemails and Horizon’s CSRs called everyone back at the end of the day, in season often until 7 PM or later. Horizon started with the voice agent in spring 2025, a year before it moved the rest of the office to Solea.
“It’s able to schedule appointments, cancel appointments, reschedule appointments, basically a virtual 24/7 CSR. That alone reduced our internal phone intake by over 60%.”
Ed CamposCustomer Experience Manager, Horizon Pest Control
Demo data
02Routes
Routes build themselves around real drive time.
Solea fills Horizon’s routes for the month and orders each day around the real travel time between stops, so the day a technician is given holds up in the field.
Horizon’s CSRs used to spend 10 to 20 hours a week filling routes by hand. That time now goes to quality assurance calls after service.
“Before Solea, my CSRs used to fill in the schedules manually. They would spend about 10 to 20 hours a week just filling in the routes for the month.”
Ed CamposCustomer Experience Manager, Horizon Pest Control
Demo data
03In the field
Technicians run the day from the Solea app, barcodes included.
Each technician’s agenda, service tickets and customer notes live in the Solea app. On commercial accounts, technicians scan every bait station, light trap and glue board, record activity and products, and the inspection report goes to the customer.
FieldRoutes had promised Horizon barcoding and never delivered it. Horizon asked Solea for it, and it was built in under two months, ready on go-live day.
“Even the older veteran technicians have been able to navigate it and learn and see that it’s not as crazy and difficult and intricate as people expected.”
Patrick LivecchiService Manager, Horizon Pest Control
Demo data
04Reporting
KPIs come from the system, not a manager’s spreadsheet.
Horizon’s managers read their numbers straight from Solea’s reports instead of pulling them together by hand. Ask AI sits on every report: ask a question about the numbers and Solea answers with charts and comparisons to earlier periods.
Ed’s favorite is the service duration report, which shows how long each service really takes, by service type, technician and date range.
“We are having numbers that are generated by the system to validate our KPIs, as opposed to spending hours as managers trying to draw information out.”
Bernie HolstCEO, Horizon Pest Control
Demo data
Before Solea
Three years of waiting on FieldRoutes features that never came.
Horizon has been family-owned and operated for 56 years, with around 30 routes a day across New Jersey and New York. Horizon started on ServSuite, and when ServSuite stopped being an option, Horizon moved to FieldRoutes. For a brief window, Bernie says, Horizon’s team was pretty happy with FieldRoutes.
Then the gaps showed. FieldRoutes had promised barcoding, a feature Horizon absolutely had to have, and it never worked. Other things Horizon was waiting on from FieldRoutes still hadn’t arrived three years later.
Horizon already knew Solea: Solea’s AI voice agent had been answering Horizon’s calls since spring 2025. When Solea offered to build what Horizon needed, it delivered, and Bernie made the call to switch.
“The problem was [FieldRoutes] often overpromised and underdelivered. There were certain aspects of the program that we had been waiting on for three years, and [FieldRoutes] still never delivered on.”
Bernie HolstCEO, Horizon Pest ControlBernie Holst at Horizon’s office, from the customer video
The switch
Moved in the busiest month, with Solea on site.
Switching in May, in the middle of the season, is nobody’s first choice. Bernie decided it couldn’t wait. The first days had a couple of hiccups, and Solea’s team was in the building to fix them.
“The experience of moving from FieldRoutes to Solea, I believe, was much smoother. We had [Solea’s] people on site. They were working with us.”
Bernie HolstCEO, Horizon Pest Control · switched from FieldRoutes
Before the switchBuilt what Horizon had to have, then trained the team on site
Solea built barcoding before go-live and came out a week early to train Horizon’s team in its own office.
“[Solea] said, ‘Hey, we could build this out for you.’ And [Solea] did.”Bernie Holst
May 26, 2026Go-live, mid-season, fixes in hours and days
A team of five from Solea was in Horizon’s office for the cutover and the week after. Most fixes landed within hours, the rest within days.
“Everybody on my team probably took their lumps a little bit, but we worked through it pretty quick, and any situations that we had, Solea and [Solea’s] team were on top of.”Bernie Holst
Since thenA shared Slack channel and weekly check-ins
Ed Campos leads the day-to-day for Horizon. Requests go into a shared Slack channel, and new features keep shipping from those conversations.
“[The Solea team] almost feels like it’s working with somebody within my own organization.”Bernie Holst
“Where the larger companies [like FieldRoutes] couldn’t make adjustments for what we needed in three years, [Solea has] been making adjustments in days and weeks.”
Bernie HolstCEO, Horizon Pest Control
Advice for owners
Bernie’s advice to an owner thinking about switching.
Asked what he’d tell another owner about moving to any new platform, not just Solea:
Do your homework on the team
Know the software company’s team you’re going to work with. Talk to other pest control companies about how their transition went, and the support they did or didn’t get.
Make sure the features exist today
Know the features you need and check they’re in the product now. That’s how Horizon ended up on FieldRoutes, with barcoding that didn’t work.
Train people before the switch
Get your people trained up front, so on the day of the transition it isn’t brand new to them.
Put your tech lover in charge
If someone in your organization loves technology and embraces change, make them one of your leads, if not the lead.
“We were fortunate we had our office manager, Ed Campos, and he basically took this baton when we made the commitment to change.”
Bernie HolstCEO, Horizon Pest Control
Questions owners ask
Before you switch.
Straight answers to what owners ask us most. The rest we’re happy to answer on a call.
Can we really switch software in the middle of the season?
Horizon did. It went live on May 26, 2026, in its busiest month, with a team from Solea in its office the week before and the week after. Bernie says there were a couple of hiccups in the first days; most fixes landed within hours and the rest within days.
What happens to our data when we switch?
Solea’s team migrates your customers, properties, service history, recurring plans and open balances, and gives your team a working account on your real data before go-live. You run in parallel with a named person from Solea until the office is comfortable.
Does the AI voice agent replace our CSRs?
No. At Horizon it answers residential calls and books, reschedules and cancels appointments, and it hands a call to a person when the caller needs one. Horizon’s CSRs now take far fewer calls, spend the time on quality assurance calls after service, and no longer stay late in season returning voicemails.
Is Solea built for a company our size?
Solea is built for pest control companies with 5+ technicians, from mid-market through enterprise. Horizon runs about 30 routes a day with around 40 technicians across New Jersey and New York.
What does Solea replace?
Solea is all-in-one pest control software. Customers, scheduling and routing, the technician app, billing, payments and reporting run in one system, and AI agents answer calls, texts and emails. Horizon moved its whole office off FieldRoutes to Solea.
See how Solea would run your office.Run your office like HorizonHorizon Pest Control · FieldRoutes → SoleaBook a demo
Pests don't keep office hours.Neither does Solea.
The 9 PM ant call gets answered and put on Thursday’s route. Nobody has to pick up the phone, find a slot, drag jobs between routes or build the invoice.
Customer storyFieldRoutes→Solea 
4:05 
Ed CamposCustomer Experience Manager, Horizon Pest Control
Patrick LivecchiService Manager, Horizon Pest Control
Bernie HolstCEO, Horizon Pest Control
Bernie HolstCEO, Horizon Pest Control · switched from FieldRoutes
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Overnight