PestPac is a proven platform with deep commercial and multi-branch features, and it is adding AI across its suite. Solea started with the AI. It answers the calls, builds the routes and follows up on invoices inside the same system that holds your accounts, and it ships something new almost every week.
54%less drive time per stopabout 24 minutes down to 11
93%of invoices paid the same dayup from 11%
~917calls a month answered by the AI voice agentaround the clock, instead of voicemail
Pest Tech Hawaii, Honolulu, about 16 technicians. It ran PestPac, FieldRoutes and ServSuite before Solea; these numbers compare its last system, ServSuite, with Solea.
The fair version
A proven platform, and a different starting point.
PestPac has served pest control for a long time, and it shows in its commercial, termite and multi-branch depth. Solea starts somewhere else: the AI is the core of the system, not a layer added on top of it.
What PestPac does well
Commercial and residential pest control, with multi-branch support
Route optimization that, by PestPac’s own numbers, services 21% more jobs with 30% less drive time
Integrated payments, a CRM and a mobile app
Wavelytics analytics, and WAIve, WorkWave’s AI layer launched in January 2026
A long track record with some of the largest brands in pest control
From pestpac.com and WorkWave’s WAIve announcement, September 2026.
Where Solea is different
An AI voice agent answers and books every call, 24/7, in your office’s name
Every open slot shows the drive time it adds, and routes rebuild when plans change
Overdue reminders, payment links and expiring-card warnings go out on their own
Ask any report a question in plain English and get the answer from live data
One product, with no modules to add on
A new release almost every week, to every customer
Why teams switch
What PestPac offices ask us for.
Four things that come up again and again when PestPac users talk to us, and what each one looks like on Solea.
Everything included, not everything extra.
What we hear
“PestPac was great. The problem with PestPac is everything was extra.”
Pest control operator who ran PestPac
With SoleaSolea is one product, built by one team: the AI voice agent, scheduling and routing, the field app, billing and collections, inspections, chemical tracking and reporting. So the question in a demo isn’t which modules you can justify. It’s how much of the office you want to hand over.
AI voice agent
Auto-Scheduling
Field app
Billing and payments
Automated collections
Inspections and WDO
Chemical and EPA tracking
Reporting and Ask AI
Capacity planning
Multi-location
Customer portal
“Solea does things that you never thought would be possible, like automated scheduling, like automated certificates.”
Ian MateoPresident, Pest Tech Hawaii
A platform that moves every week.
What we hear
“PestPac is really not doing much on the core of their platform. We’re worried that at some point we’re going to be left behind.”
Commercial pest control operator on PestPac
With SoleaSolea ships to every customer almost every week, and it’s all built in house. Recent releases added Sentricon site transfers, a route itinerary, payment disputes, customizable dispatch cards and unit-by-unit inspection history in the customer portal. When Horizon Pest Control needed device barcoding to switch, Solea built it.
Since → Releases
February 23, 2026
28
July 13, 2026
12
Solea’s in-app changelog, through September 21, 2026.
“You want to be in front of the new. You don’t want to be chasing the new.”
Ian MateoPresident, Pest Tech Hawaii
AI that does the job, not just suggests it.
With SoleaInsights help. Solea’s AI also takes the action. The voice agent verifies the caller, books or reschedules into the live schedule and writes it on the account. Auto-Scheduling places the work overnight inside your rules. Reminders go out with a payment link. You set the rules once, and anything the AI shouldn’t handle comes to your team with the context attached.
Before → On Solea
After-hours calls
Voicemail→~917 a month answered
Invoices paid the same day
11%→93%
Stops per route
4.2→8.1
Pest Tech Hawaii, compared with its last system, ServSuite.
“The voice agent is amazing. I can’t tell you how much stress it’s saved us.”
Ian MateoPresident, Pest Tech Hawaii
Reports anyone can ask.
What we hear
“Reports are difficult to create and figure out.”
PestPac reviewer on TrustRadius, 2024
With SoleaAsk AI answers questions about the report on your screen, from live data, and shows its sources. Pin the numbers you watch to a board, compare any period with last year, and open the properties and appointments behind any total. New staff learn one role at a time, in a test account holding your own customers.
Before → On Solea
KPI numbers
Pulled together by hand→Generated by the system
A question about a report
Build or export a report→Ask AI
The numbers you check daily
Rebuilt each time→Pinned to a board
KPI row: Horizon Pest Control, from Bernie Holst’s customer video.
“We are having numbers that are generated by the system to validate our KPIs, as opposed to spending hours as managers trying to draw information out.”
Bernie HolstCEO, Horizon Pest Control
Side by side
PestPac and Solea, one job at a time.
Where the work lands in each system on an ordinary day. The PestPac column comes from pestpac.com and WorkWave’s own announcements.
The jobPestPacSolea
The 9 PM callPestPacYour team in the morning, or an answering service you add onSoleaThe AI voice agent answers, books or reschedules into the live schedule, and writes it on the account
Tomorrow’s routesPestPacRoute optimization, with WAIve adding overnight optimization in 2026SoleaAuto-Scheduling builds them overnight on real drive time and customer preferences; every slot shows its added drive time
An unpaid invoicePestPacIntegrated paymentsSoleaReminders by email and text with a payment link, expiring-card warnings, card and ACH
A question about the businessPestPacWavelytics analytics and WAIve recommendationsSoleaAsk AI answers from the live report and shows its sources
A commercial accountPestPacCommercial pest control with multi-branch supportSoleaBarcode-scanned devices, floor plans, required inspections, pest trend reports and WDO forms
Adding a capabilityPestPacPackages and add-onsSoleaAlready in the product
Something you need that isn’t therePestPacWorkWave’s roadmapSoleaRequests go to the team that builds Solea, which ships almost every week
Commercial and compliance
The commercial and compliance work PestPac is known for.
A PestPac shop can’t lose any of this in a switch. It’s all in Solea today, alongside recurring residential routes.
Barcode device scanning
Scan each station, confirm it’s the right device, log activity and bait use, and flag damaged or inaccessible ones.
Zones and floor plans
Zones from building to room, drawn floor plans and devices placed on the plan, one sheet per floor.
Required inspections
A visit can’t be closed until the device inspections its service requires are done.
WDO and state forms
Your state’s PDF form mapped to Solea fields, with the diagram and signatures collected on the appointment.
Chemical and EPA tracking
Product library with EPA numbers, a registry check on entry, mix math, and usage reports by state.
Pest trend reports
Activity by zone, device type and target pest across visits, printable for the logbook.
Multi-location
Branch service areas, phone numbers and letterhead, territory rules, and every report filtered by branch.
Capacity and fumigation days
Daily limits per crew or technician, enforced at booking, so high-volume days never get overbooked.
Field app, iOS and Android
The day’s route, products, photos, signatures and payment at the door. The schedule and device inspections keep working with no signal.
Switching from PestPac
A working account on your own data, before you commit.
Migrations are what keep teams on systems they’ve outgrown. Solea does the heavy lifting, and your team learns on real customers before anything switches over.
“I’ve been through four major migrations in my career, and nobody’s done a migration like Solea.”
Ian MateoPresident, Pest Tech Hawaii · switched from ServSuite
Step 1Your data out of PestPac
You request a data export from PestPac. Solea maps and checks customers, properties, service history, recurring plans, open balances, device lists, zones and chemical application history.
Step 2A working account, weeks early
About a month before go-live, your team gets the full account with your own data, so people learn Solea on customers they know.
Step 3Cards move without a billing gap
Stored cards move from your processor on its own timeline, which is about 30 days. You keep charging as usual, and go-live is set so every card is in place.
Step 4You review and approve
You check the imported balances and records, and legacy account IDs stay searchable so anyone can cross-check against PestPac.
Step 5Go live with a named person
You run alongside PestPac until the office is comfortable, with a named person through the whole move.
“Solea actually came out and physically did my migration in office.”Ian Mateo
In their words
Operators who made the move.
“They were okay. We needed more. I needed a system that worked for me, not me having to work for it.”
Ian MateoPresident, Pest Tech Hawaii · has run PestPac, FieldRoutes and ServSuite
“Where the larger companies couldn’t make adjustments for what we needed in three years, they’ve been making adjustments in days and weeks.”
Bernie HolstCEO, Horizon Pest Control · switched from FieldRoutes
“They were saying, ‘We do everything in house. From the AI agent to the scheduling, to the route optimization, to the payment collections.’”
John BaraquioOwner, Able Pest Management · switched from FieldRoutes
Yes. Commercial accounts get zones and floor plans, barcode-scanned devices, required inspections per service, pest trend reports and field reports with photos and signatures. Recurring residential routes, termite and WDO work, and fumigation days capped by capacity all run in the same system.
PestPac is adding AI across WorkWave’s suite, including WAIve for overnight optimization and in-app recommendations. Solea was built around the AI from the start, so the AI takes the action inside the record the office works in: it answers and books the call, builds the routes, sends the reminders, and hands your team the exceptions. Ask both vendors to answer and book a call live, end to end.
Yes. Branch service areas assign each account automatically, texts and documents go out with the branch’s own number and letterhead, technicians can be held to their territory, and the board, inbox and reports filter by branch or show them side by side. Permissions by branch
Every product carries its EPA registration number, active ingredients, label and SDS links, and entries are checked against the EPA registry. Techs record product, amount, method, target pests and areas at the stop, and usage reports total it by product, active ingredient, technician, state or branch.
Customers, properties, service history, recurring plans and open balances, plus device lists, zones and chemical application history. You review and approve all of it before go-live, and legacy account IDs stay searchable so anyone can cross-check against PestPac.
Solea is quoted as one system, including the AI voice agent, scheduling, collections and reporting, based on the size of your operation.
If your operation depends on integrations built against PestPac’s API, or on an accounting sync you can’t do without, check on the demo that Solea covers them before you switch. And if your team is fully staffed, fluent in PestPac and happy with what it costs, a switch may not pay back this season. Solea fits best when the office is the bottleneck: the phones, the routing and the follow-up on money.
Outgrown the add-ons?Run the whole office on one system.
Bring a real week from PestPac and see how Solea would answer the calls, build the routes and collect the invoices, on your own data.
Solea
Ian MateoPresident, Pest Tech Hawaii
