Company
Pest Tech Hawaii
× 
Customer Case Study
Pest & Termite · Honolulu, HI
Same team, half the drive time and nearly double the stops per route.
How Pest Tech Hawaii, a family-owned pest & termite company in Honolulu, moved its office onto Solea — and compressed windshield time, answered every call, and got paid the same day.
~54%
less drive time per stop
~2×
stops per route (4.2 → 8.1)
93%
of invoices paid same day (was 11%)
~917
calls/mo now answered 24/7
The customer
Location
Honolulu, HI
Technicians
~16
Previous system
ServSuite
The challenge
An office running on manual effort.
Like most growing pest companies, Pest Tech Hawaii was routing by hand — an office manager dragging and dropping work orders across two screens, organizing by who was due next rather than what was efficient. Routes were loose: techs averaged just ~4 stops per route and spent ~24 minutes driving between every stop. After-hours and overflow calls went to voicemail, and collections dragged — nearly a third of invoices sat created but never sent, and most payments took days to land. The result: high windshield time, capacity left on the table, and cash stuck in limbo.
The turning point
A modern bet, not another legacy tool.
When it was time to modernize, Pest Tech Hawaii weighed the established names — PestPac and FieldRoutes. But both felt like yesterday's software: built before AI, heavy on manual work. Pest Tech Hawaii wanted to be a forward-thinking company, not run the next decade on a platform stuck in the past. So they chose Solea — the AI-native system designed for how pest control actually works today.
What Solea did
AI Scheduling
Before: manual routing, ~4 stops/route
After: AI-optimized, 8.1 stops/route
−54% drive time
AI Call Answering
Before: calls to voicemail after hours
After: ~917 calls/mo, answered 24/7
24/7 coverage
Automated Payments
Before: 11% paid same day
After: 93% paid same day
8× faster cash
The results — scheduling
Tighter routes, measured.
Across the dashboards, the routing impact was immediate and clear (normalized per-stop and per-route metrics):
| Metric | Before Solea | With Solea | Change |
|---|---|---|---|
| Drive time per stop | ~24 min | 11 min | −54% |
| Stops per route | 4.2 | 8.1 | +93% |
| Distance per stop | 11.4 mi | 5.5 mi | −52% |
Before = average of the two months prior to go-live; With Solea = most recent full month. Per-stop and per-route figures are normalized for fair comparison.
The results — collections
Cash in the door the same day.
After moving billing onto Solea, time-from-invoice-to-payment collapsed. 93% of paid invoices now settle the same day they're issued, versus just 11% on ServSuite. And invoices created but never sent dropped from 32% to 7% — automation gets them out the door.
| Invoice paid… | Before (ServSuite) | With Solea |
|---|---|---|
| Same day | 11% | 93% |
| 1–3 days | 54% | 3% |
| 4–7 days | 13% | 2% |
| 8–14 days | 11% | 1% |
| 15–30 days | 10% | 0% |
Share of paid invoices by time-to-settle. Before = Jan 1–Feb 17 (ServSuite); With Solea = Feb 17–Mar 17.
Why it matters
The business impact
- More capacity without hiring. Nearly doubling stops per route means the same team can serve far more customers from the same trucks.
- Lower cost per stop. Cutting drive time and mileage in half reduces fuel, overtime, and wear on every route.
- Dramatically faster cash flow. 93% of invoices now settle the same day (up from 11%), and far fewer get stuck unsent — money in the door in hours, not weeks.
- Never miss a call. ~917 inbound calls a month (avg 1m 42s) now handled by Solea's AI around the clock — including the after-hours and overflow calls that used to hit voicemail. On their volume, that's an estimated ~$66K/yr in new business recovered from after-hours calls alone.*
“Pest control software hasn't really changed in twenty years — and we didn't want to bet our future on something built for the past. Solea cut our drive time in half, answers every call around the clock, and we're getting paid the same day instead of waiting weeks. It's the first system that actually feels like it's working for us.”Ian MateoCEO, Pest Tech Hawaii (draft — for Ian's approval)
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