Pest Tech Hawaii

Same team, half the drive time, nearly double the stops per route.

How Pest Tech Hawaii, a family-owned pest and termite company in Honolulu, moved its office onto Solea, compressed windshield time, answered every call, and got paid the same day.

  • LocationHonolulu, HI
  • Technicians~16
  • ReplacedServSuite
Ian Mateo, President of Pest Tech Hawaii
Ian Mateo President, Pest Tech Hawaii
−54% Drive time per stop
8.1 Stops per route
93% Invoices paid same day
~917 Calls answered a month

The office was the bottleneck, not the crew.

Routing was manual. An office manager sequenced work orders by hand every morning, and technicians averaged about four stops a route with roughly 24 minutes of driving between each one.

Most of the working day went to getting to the work rather than doing it. Adding volume meant adding trucks, because the schedule itself had no more room in it.

Calls arriving after hours reached voicemail, so jobs ready to book went cold overnight. Collections trailed the work, with only 11% of invoices settled the day the job was finished.

Three parts of the office stopped needing people.

AI scheduling

Routes rebuild themselves around drive time instead of an office manager sequencing work orders by hand each morning.

Stops per route
4.28.1
Drive time per stop
~24 min11 min
Distance per stop
11.4 mi5.5 mi

AI call answering

Every call is picked up, booked and rescheduled without a person, so jobs that are ready to book no longer go cold overnight.

Calls handled
Voicemail~917 / mo
Coverage
Office hours24 / 7

AI accounts receivable

Invoices go out the moment a job is complete and chase themselves, instead of trailing the work by weeks.

Paid same day
11%93%
Solea cut our drive time in half, answers every call around the clock, and we're getting paid the same day instead of waiting weeks.
Ian Mateo President, Pest Tech Hawaii

What it added up to.

More capacity, same crew
Nearly double the stops per route without a single additional hire.
Lower cost per stop
Fuel and mileage that used to be spent on windshield time.
Cash in the same day
Settlement on completion rather than receivables aging for weeks.
~$66K a year recovered
From after-hours calls that previously reached voicemail.