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The first AI pest control CSR and dispatcher that actually handles the whole job—from scheduling termite inspections to routing rodent emergencies—all while talking exactly like your best office staff.
Never miss another termite inspection, quarterly service, or rodent emergency call
When a homeowner spots ants in their kitchen, Solea answers the phone, determines treatment needs, schedules the right technician, and logs everything in your CRM—just like your best office manager, but without sick days or training periods.
82% Saved in customer service and dispatch costs
From customers who used Solea for at least 2 months.
More jobs. Less Payroll.
Thousands of calls not getting missed at
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How Solea Works
From Call to Dispatch, Solea Talks and Works Like Your Best Team Member.
Recognizes your customers and their pest history instantly
Solea identifies callers automatically, pulls up their service records, treatment history, and even knows if they're on a quarterly plan or need follow-up on a previous rodent treatment. It can schedule initial inspections, routine services, or emergency treatments—understanding the difference between a carpenter ant problem and a termite swarm.
Routes the right tech with the right certification for each job
Whether it's sending your certified termite inspector to a new wood-destroying organism assessment or routing your rodent specialist to a same-day emergency, Solea assigns the right technician based on certification level, treatment specialization, and proximity to customer.
Syncs directly with FieldRoutes and your tech's schedule
Solea pushes appointment details directly into FieldRoutes, PestPac, or your current system. Customer address, pest type, treatment history, and access instructions are all captured and transferred without your office staff handling a single note—eliminating double-entry mistakes.
Service businesses rely on Solea for conversations that feel human, build trust, and consistently turn callers into booked jobs.
Handles the full spectrum of pest control calls—from routine quarterly service scheduling to urgent rodent infestations and termite inspections—following your exact service protocols and pricing structure.
Matches technician certifications to job requirements, ensuring your WDO specialists handle termite work, your K9 handlers go to bed bug inspections, and your licensed applicators tackle the right chemical treatments.
Recognizes when a customer is calling about a recurring issue within your retreatment warranty period, immediately offering appropriate follow-up service without charging them again for covered pests.
Monitors your conversion metrics for different pest types, showing which services book most frequently, which areas have the highest callback rates, and which seasonal pests are trending in your market.
Adapts seamlessly whether you're a single-truck operation or managing multiple branches across different counties, with customized routing for each service area and technician team.
Maintains detailed treatment records and chemical application logs in your system, supporting your regulatory compliance needs while keeping customer data secure and accessible.
Why teams switch to Solea? Faster responses, lower costs, and more booked jobs.
$142K
Additional revenue generated per year, on average
92%
Average booking rate from inbound phone calls
24/7
Live phone coverage, no matter the hour
82%
Cost savings reported by businesses using Solea
FAQ
How does Solea handle specific pest identification questions from potential customers?
Solea is trained to recognize common pest descriptions ("tiny black ants in kitchen" or "flying termites after rain") and ask clarifying questions to determine the likely pest and appropriate treatment. It can explain the difference between carpenter ants and termites, describe typical treatment protocols, and set proper expectations about what the inspection will involve—all while capturing crucial details for your technicians.
Can Solea offer quotes for pest control services without a human involved?
Yes, Solea can provide standard pricing for common services based on your rate sheet, home size parameters, and service frequency options. For specialized treatments like termite baiting systems or commercial fumigation that require on-site assessment, it can schedule the inspection while setting clear expectations about the quoting process. Your custom pricing matrix is securely integrated so quotes remain consistent with your business model.
Does Solea understand the difference between quarterly maintenance plans and one-time treatments?
Absolutely. Solea recognizes when callers are existing quarterly or bi-monthly service customers versus one-time treatment requests. It manages recurring service schedules, understands covered pests under different plan types, and can explain the benefits of ongoing protection plans compared to single treatments. The system also handles plan upgrades, service frequency changes, and warranty explanations based on your specific program structure.
How does Solea handle emergency pest situations like active rodent infestations?
Solea prioritizes emergency pest situations based on your defined urgency protocols, immediately identifying which technicians are available for same-day service and routing accordingly. For rodent emergencies, it collects critical information like infestation locations, entry points, and whether children or pets are present to prepare your technician. If no immediate appointments are available, Solea offers the earliest possible slot while providing temporary mitigation advice approved by your company.
Will Solea work with our state's pest control licensing and reporting requirements?
Yes, Solea is configured to match your state's specific pest control regulatory framework, capturing all required customer information and treatment details needed for compliant documentation. It understands the difference between general pest applications and restricted-use treatments that require specific licensing. The system also maintains accurate records of service timestamps, technician assignments, and treatment protocols that support your state reporting obligations and insurance requirements.
Can Solea handle termite inspection scheduling and WDO reports for real estate transactions?
Solea excels at coordinating Wood Destroying Organism inspections for real estate transactions, collecting critical information like closing dates, realtor contacts, and property access instructions. It understands the time-sensitive nature of these inspections, prioritizes scheduling accordingly, and can coordinate with multiple parties typical in real estate transactions. The system recognizes when calls are specifically for WDO/termite clearance letters versus active infestation treatment, routing to appropriately certified inspectors.
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