.png)
The AI Electrical Dispatcher and CSR for Your Growing Business
Never miss another emergency call, panel upgrade, or rewire job
When a homeowner needs electrical work, Solea answers, schedules the job, matches them with the right journeyman or master electrician, and pushes everything into your system—turning more calls into billable hours without adding office staff.
82% Saved in customer service and dispatch costs
From customers who used Solea for at least 2 months.
More jobs. Less Payroll.
Thousands of calls not getting missed at
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
How Solea Works
From Call to Dispatch, Solea Talks and Works Like Your Best Team Member.
Recognizes repeat customers and electrical emergencies instantly
Solea identifies callers by phone number, accesses their service address, past electrical work, and membership status before they finish their first sentence. It handles emergency power outages, sparking outlets, flickering lights, or routine panel upgrades—prioritizing urgent jobs and routing after-hours calls to your on-call electrician.
Matches clients with electricians based on license level and service area
Routes complex commercial jobs to master electricians and simpler residential calls to journeymen based on your requirements. Considers travel time, electrician specialties, licensing, and certification—ensuring your highest-skilled techs handle the most profitable high-voltage installations.
Integrates directly with your electrical business software
Solea pushes complete job details into ServiceTitan, FieldEdge, or Housecall Pro including service location, panel age, electrical issue details, and special instructions. It captures voltage requirements, amperage needs, and whether permit pulling is required—making your electricians fully prepared before arrival.
Service businesses rely on Solea for conversations that feel human, build trust, and consistently turn callers into booked jobs.
Handles power outage emergencies 24/7, prioritizing critical electrical safety issues and connecting after-hours callers directly to your on-call electrician when circuit breakers won't reset or outlets are smoking.
Routes commercial three-phase work to master electricians and common residential fixes to journeymen, ensuring proper license level for code compliance while maximizing your skilled labor distribution.
Remembers customers' electrical systems, recalling previous panel upgrades, GFCI installations, or grounding issues—continuing conversations naturally about their 100-amp service or knob-and-tube wiring without asking repetitive questions.
Measures booking rates for different job types from simple fixture replacements to whole-house rewires, tracking which electrical services are most requested and which technicians convert the most estimates to installations.
Expands with your electrical contracting business from a single-truck operation to a fleet of bucket trucks and multiple service territories, maintaining quality as you add more electricians and service areas.
Maintains electrical code compliance by properly documenting all call information, safety concerns, and service agreements—creating defensible records for liability protection and licensing board requirements.
Why teams switch to Solea? Faster responses, lower costs, and more booked jobs.
$142K
Additional revenue generated per year, on average
92%
Average booking rate from inbound phone calls
24/7
Live phone coverage, no matter the hour
82%
Cost savings reported by businesses using Solea
FAQ
Will Solea understand electrical terminology when customers call?
Yes, Solea comprehends common electrical terms like GFCI, circuit breakers, panels, 220V circuits, and conduit. It recognizes when customers describe symptoms like flickering lights, buzzing sounds, or tripping breakers and can differentiate between urgent hazards and routine service calls, flagging potential fire risks for immediate dispatch.
How does Solea handle emergency electrical calls outside business hours?
Solea evaluates each after-hours call for safety concerns, immediately routing true electrical emergencies like sparking outlets or complete power failures to your on-call electrician. For non-emergencies, it schedules the earliest available appointment while providing basic safety instructions like breaker locations or main disconnect guidance, preventing unnecessary overtime while managing customer expectations.
Can Solea integrate with my existing electrical contracting software?
Absolutely, Solea connects directly with popular electrical contractor platforms including ServiceTitan, FieldEdge, and Housecall Pro. It pushes complete job details including service panel specifications, job scope, and access instructions while pulling accurate pricing, technician availability, and customer history—eliminating duplicate data entry and ensuring consistent information across systems.
Will customers know they're talking to an AI rather than a human CSR?
Most customers won't notice they're speaking with an AI because Solea sounds natural and understands electrical terminology and troubleshooting questions. It handles complex questions about electrical code requirements, panel upgrades, and electrical vehicle charger installations with expertise. Many electrical contractors report customers complimenting their "new office staff" without realizing they spoke with Solea.
How does Solea determine which electrician to assign to each job?
Solea matches electricians to jobs based on license level (apprentice, journeyman, or master), specialization (residential, commercial, or industrial), certification requirements (like low voltage or fire alarm systems), and geographic zones. It considers each electrician's experience with specific brands of equipment, keeps travel time efficient, and ensures that your most skilled staff handle the most technical or profitable jobs.
What happens if a customer has complex electrical questions Solea can't answer?
For highly technical questions about power factor correction, commercial three-phase installations, or specialized industrial service, Solea will collect detailed information and route the call to your master electrician or senior estimator. It maintains a knowledge base of your common services and pricing, answering most standard questions about panel upgrades, rewiring, or code compliance without escalation.
.svg)
.png){kind=small}
